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Job Seeker FAQs

ACCOUNT

JOB SEARCH

RESUMES / APPLICATIONS / JOB CART

JOB ALERT

SYSTEM

OTHER






ACCOUNT

Q
I am having trouble logging in.
Q

At the login screen, enter your email address and password. The email address is the email address you signed up with.
  • If you have forgotten your password, click here: I forgot my password.
  • If you do not yet have an account, click on the icon that looks like this :
  • If your account is not found, is it possible you signed up with a different email address?

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Q
How do I change my name, password or email address?
Q Once you are logged in, the first page you come to is the Job Tools administration page.

Click the Edit Account Information Icon
After you have made your changes be sure to click the button to save your changes.

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Q
How do I delete my account?
Q The resumes you have stored on CareerCast 6.0 offer confidentiality options that would allow you to remove your resume from employer searches while still retaining your resume on the system for your own future use.
  • To make your resume inaccessible to employers and accessible only to you, Log in to your account at CareerCast 6.0 login page. The first page you come to is the Job Tools administration page. Click either option Resumes / and edit each resume in turn by clicking the resume name. At the top of each resume you have three confidentiality options. Select the one that's best for you. Click the button to save your changes.
  • To delete your resume, Log in to your account at CareerCast 6.0 login page. The first page you come to is the Job Tools administration page. Click You will get a list of all of your resumes on the system. Check the box to the left of the resume you wish to delete and click the
  • To delete your entire account, Log in to your account at CareerCast 6.0 login page. The first page you come to is the Job Tools administration page.

    Click on the button from the top naigation bar or the Account Profile option.

    Then click button to delete your complete profile.
Remember to consider the Resume Confidentiality setting before you delete your account.

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Q
What happens if I choose, 'Remember my account login... (until I log out).'?
Q When you check the box for, 'Remember my account login... (until I log out)' and login to your account, you will not be required to login for the next 90 days as long as you do not select the 'Logout' button.
If you do not check this box, you will be asked to log in to your account each time you use this tool.

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JOB SEARCH

Q
How do I get better search results?
Q
  • Begin your search as broadly as possible and narrow it down as you go. Select as few options as possible on the first search. You might try beginning with one or two broad keywords. For instance, instead of 'Quality Assurance, software, testing, manager', begin with 'software, manager'. You may wish to choose to search Job Descriptions instead of Job Titles or leave the city and radius blank. Run the first search. When you get an idea of the range of results, narrow your results down by running the search again in a certain city or with an additional keyword or an additional option selected. Add options one by one until you end up with the best set of results.
  • When searching for commonly abbreviated terms, try searching for both the abbreviation and the spelled out term - for instance, 'HR' and 'Human Resources'.
  • Try leaving out special characters and punctuation
  • If you are searching for a group of words or a phrase it is best to put all words in that group or phrase between quotes or select the radio button for Match: All Words.


If you are using categories for your job search, often times the results can vary since categories are an attempt to classify jobs together by job function, example: accounting/finance. You might have better results not selecting a category and using only key words and location.

You can also refer to Search Help which offers good suggestions on how to use the Job Search. From your search results page you will see the following buttons:


Click on the Search Help button.

The information below will assist you in modifying your search to return the best results possible.

Example 1:

Search Keywords:
sales quota (cold call,revenue,presidents club)

The above example would bring back results with the first two words in them, as well as at least ONE of the words in parentheses. Make sure to select 'all words' on the resume database search page.

*NOTE: When putting words in parentheses: - No spaces after commas
- No quotation marks if there are two words between the commas

Example 2:

Search Keywords: (cold call,revenue,award,sales,quota) (harvard,yale,princeton,dartmouth)
(IBM,GE,computer sciences corporation,fidelity investments)

The above example would give you results that include at least one of the words within each parenthesis subset.

*NOTE: When putting words in parentheses:
- No spaces after commas
- No quotation marks if there are two words between the commas

Example 3:

Search Keywords: sales revenue "cold call" award -telemarketing

The above example would give you results that include all words EXCEPT 'telemarketing' as we put a minus sign before that word (no space between minus sign and the word telemarketing). Again, select 'all words' on search page. To exclude multiple words you would need to follow the example below.

sales revenue award .(telemarketing,cold call,quota)

The above example would give you results that include all words EXCEPT 'telemarketing', .cold call. and .quota. as we put a minus sign before that word (no space between minus sign and the parentheses). Again, select 'all words' on search page.

*NOTE: When putting words in parentheses: - No spaces after commas
- No quotation marks if there are two words between the commas

Additional Tip: To maximize search results, include all variations of root words in your keyword search string:

Strategy - Strategic
Accountant - Accounting
Marketer - Marketing - Market

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Q
How does relevancy ranking work?
Q When running a job search the default search result is to order the results most relevant to least relevant.

  • Relevancy is determined based on terms entered into the search.
  • Those terms are weighted based on the frequency that they appear in all the jobs in the database.
  • Infrequently used words have a higher weight than frequently used words causing jobs that match the infrequently used word to have a higher relevancy.
An example of this would be an "any word" keyword search for "nanotechnology analyst."

The jobs with the word "nanotechnology" would be returned first, because that word has a higher ranking than "analyst". Because this was run as an "any word" search, jobs with just the word "analyst" would follow the nanotechnology jobs.

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Q
I have a link to a job and when I click on it, your system says it doesn't exist.
Q Employers control how long each job stays up. A job could be up for a day or for months. Please print the job if you need it for future reference. We recommend checking back frequently for newly posted positions. If you find that a position you were looking for no longer exists, try running another search to see what other positions might be available.

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RESUMES / APPLICATIONS / JOB CART

Q
Can my resume, saved as Microsoft Word, be copied and pasted into the resume section?
Q No, your Microsoft Word document must be saved as 'Text Only.' To do this, please open your MS Word document, go to the 'File' menu and select 'Save As.' A menu will pop up and you will want to select 'Text Only (*.txt). You can then use this new Text document to copy and paste into the resume section. NOTE: You may have to reformat some information that is lost in the translation from MS Word to Text Only.

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Q
How do I update/change my resume?
Q Log in to your account. The first page you come to is the Job Tools administration page. Click on the resume icon: .

From this screen you can add another resume .

To delete your resume, check the box next to your resume and then click the button.

Or reset views . Every time an employer views your resume, it is recorded in your account. Therefore, if you want to see how many times your resume is being viewed for a specific period you can reset the views which wil reset your view meter to 0.

To edit your resume, you can do this in two ways. You can click on the Paper and Pencil icon or you click on the Resume Name, which is underlined. Then, click on the button. From that page you can make any changes you wish and then click on the button to save the changes to your resume.

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Q
How can I select multiple categories when posting my resume?
Q To select multiple categories select the first category. Then, any subsequent categories can be selected by pressing the Ctrl key while clicking on the next category that you would like to select.

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Q
Do the jobs I apply to count as Resume Views?
Q Any jobs that you Apply for online will be logged in your Applied To folder which can be found in your account. The Resume Views counter will only keep a tally of the number of times your Resume has been viewed by employers who pull your Resume off of the searchable database. When you initially Apply Online, this will not count towards your Resume views because the employer will receive your Resume in the form of any email.

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Q
Can I tell which employers have accessed my resume off of the searchable database?
Q We do not track who has seen your resume. Our subscribing employers have expressed their desire to remain anonymous and we honor this request. The employers will contact you if your qualifications meet their needs.

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Q
What are the three levels of confidentiality that I can have for my resume or application?
Q You have three options when storing your resume on CareerCast 6.0 . You can make it completely public with all contact information available to employers; you can make it confidential - not showing your contact information but still searchable in the database; or you can remove your resume from the searchable database by 'deactivating' the resume.

Hide Nothing - Selecting this option will make all of your contact information and work experience viewable by employers.

Hide My Contact Information - Selecting this option will make your resume searchable by employers but they will not be able to see your contact information or present employer. Employers will be able to contact you by routing an email through CareerCast 6.0 that we forward to your email address. It's your choice to contact the employer. If you choose to copy and paste your resume, make sure that your contact information does not appear in the body of your resume.

Hide All My Information - Your resume will be taken offline so that employers are unable to search for it. However, your resume will still remain in our database so that you can still send it to the employers you choose by clicking the Apply Online option on any job description. Hide All My Information is a good option if you want to apply to a specific position without being contacted by other employers who have found your resume online. If in the future you do want your resume to be searched by all employers, simply change your confidentiality setting.

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Q
What is Security Clearance when posting my resume?
Q The "Security Clearance" is used for government/private agencies requiring individuals to have a certain classification to be considered for a job (i.e. unclassified, classified, secret, top secret).

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Q
Can I have a resume AND an application in my account?
Q Yes, you can.

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Q
What does the employer see if I have a resume and application in my account?
Q The employer will see all the information that you entered on both your resume and your application. It will be presented as just one document.

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Q
How do I use the Job Cart feature?
Q From the search results page you can check the box next to a job and save it to your Saved Folder.


You will then see this screen:



You can then Apply to the jobs for companies that use this site's application tools or continue to search using the Back to Job Search button.

If you select Apply from this screen, you will then be taken to your job cart:

Then click the Finish button.

If the employer has stipulated that Job Seekers answer any questions before applying you would be presented with these questions at this time.



You then answer the questions.

After you click on the Continue button you will see this screen:



You have successfully applied to these jobs.

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Q
Why can't I use my CareerCast 6.0 login to apply to this job?
Q There are two 'types' of apply processes. Some of the employers have chosen to use CareerCast 6.0's application process and some employers have chosen to use their own application process.

In the case where an employer is using CareerCast 6.0's application process, you will find a button at the top and bottom of the job that looks like this :

When you click on this apply online button, you will be taken to an 'apply screen'. If you have previously created a stored resume on CareerCast 6.0, you may enter your login information at the top of this screen and it will send your resume to the employer. If you have NOT created a stored resume, enter the required information into the provided fields and click 'Submit Resume'.

Also if the employer has requested that job seekers answer specific questions, you will be presented with those questions at this time. You might answer the questions in order to complete the apply process.

In the case where an employer has chosen to use their own application process, the link or button will appear in their ad. There is no standard placement or appearance for that link as the 'look' of the ad is left to the individual employer's discretion. You will not be able to use your CareerCast 6.0 login information for these apply processes.

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JOB ALERT

Q
How do I create, edit or delete my job seek alert?
Q Log in to your account at CareerCast 6.0 login page. The first page you come to is the Job Tools Administration page. Click on the either of the Job Alert options: Job Alerts / . The Job Alerts you have set up will be listed there.

To add an alert, click on the button.

To Activate your Job Alert, check the box next to the Job Alert Name and then click the button.

To De-Activate a Job Alert, check the box next to the Job Alert Name and then click on the .

To Delete a Job Alert, check the box next to the Job Alert Name and then click on the .

To edit a Job Alert, click on the button.

Edit your Alert as necessary and then save your changes by clicking on the .

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Q
My Job seek alerts are unreadable or the links are not clickable.
Q Job seek alerts can be sent out in html or plain text format. You should change your job seek alert settings to fit what your email software is capable of displaying.

To change your job seek alert settings, Log in to your account at CareerCast 6.0 login page. The first page you come to is the Job Tools Administration page. Click on either of the Job Alert options: Job Alerts or your Job Seek alerts will be listed there.

To edit your Job Alert, click on the icon to the right of the job seek alert. Edit as necessary and click the icon.

Please Note:
  • Plain text format - Jobs will not be clickable. They will show up as a job title with a URL to paste into your browser under each job
  • HTML format - jobs will be clickable and the email will be formatted - possibly with header and footer graphics.

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Q
Why am I getting duplicate jobs on my job seek alerts?
Q Jobs are posted by employers in many different ways. Thru each method, the employer has complete control of the job. In the case that a job is edited or re-posted by the employer, it will show up as a new job in your job seek alert.

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Q
Why do my job alerts get set to a status of 'INACTIVE'?
Q If you log into your account and notice that your alert (agent) has been changed to inactive, this could be a result of a full or nonexistent E-Mail box or the alert E-Mail sent to you bounced when it was sent to you. This is usually a result of more aggressive spam filters being put in place by various E-Mail clients and ISP's. Please be sure to log into your account regularly and check the status of your alert (agent).

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SYSTEM

Q
What browsers are supported by this application?
Q Browsers that are supported are:
• Mozzilla 1.1 +
• Internet Explorer 5.0, 5.5, 6.0+ for the PC
• Netscape 6.2, 7.0+ for the PC
• Mac Safari

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Q
What do the icons represent?
Q
This is the main navigation for your job seeker account. Click on this icon to return to your account home page.

Account Profile,
Use this to edit your account information.


This is where your resumes are stored, use this to create your resume or edit and delete a resume.


Use this to create, edit or delete a cover letter.

Job Cart
Use this to place job you are interested in applying to. Then you can apply to all the jobs at one time.

Jobs Applied To
Every time you apply to a job, a copy of the job is placed in this folder.

Job Application
Use this to create an application, which you can use to apply to jobs that require an application. You can create a resume and an application, or you can just create an application. Review both forms and then determine which would be a better indication of your job skills and background.

Saved Searches
You can save the search criteria that you use often in the saved searches folder.

Saved
This is the folder that you can use to save jobs you are interested in.


Click on this to view online Help and FAQ's


Click here to log out of your account. You should do this every time you are finished working with your account.

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